Delivery Information
We ensure that your order is processed and dispatched with care. All orders are prepared within 1–2 working days, and delivery usually takes 3–7 working days depending on your city and courier service availability.
- We work with trusted courier partners to ensure safe and timely delivery.
- Once your parcel is dispatched, you will receive a confirmation message along with tracking details so you can monitor your shipment in real time.
Shipping Charges
Shipping charges are calculated based on your delivery location and order weight. The exact fee will be displayed at checkout so you always know the total cost before placing your order.
- We ensures that you receive the most accurate and fair shipping cost.
- If courier charges increase or decrease, our system updates automatically to reflect accurate costs.
Order Processing
Order processing begins as soon as your order is confirmed. Our team verifies product availability, packs your items securely, and prepares them for dispatch within 1–2 business days. Once processed, parcels are immediately dispatched through reliable courier services.
- Our goal is to deliver both quality and efficiency in every step.
- You will be notified once your parcel is ready for dispatch.
Return & Exchange Policy
We want you to shop with confidence. If you are not satisfied with your purchase, you may request an exchange within 7 days of receiving your order. Return shipping charges are the customer’s responsibility, unless the product you received was damaged or incorrect.
- The item must be unused, unwashed, undamaged, and in its original packaging.
- Tags, labels, and accessories must be intact.
Non-Returnable Items
For the safety and comfort of all our customers, some products are classified as non-returnable. These include personal care items, beauty products, fragrances, customized orders, and any item purchased during promotional sales.
Refund Policy
We generally offers exchanges, not refunds. Refunds are only provided under special conditions, such as:
- Product unavailable for exchange
- Duplicate payment
- Order cancelled before dispatch
Note: Refunds, if approved, will be processed through bank transfer and may take 5–10 working days.
Order Cancellation
You may request order cancellation before your order is shipped. Once the parcel has been dispatched, it cannot be cancelled.
Contact Us for Returns & Deliveries
If you need any help regarding deliveries, returns, or exchanges, feel free to contact us:
- Email: shaheengropupgz@yahoo.com
- Phone: 051-5551927 (S)
- Address: 1st Floor China Tower Plaza China Market, College Road Rawalpindi.
